Shipping Policy
Where do you ship to?
We ship in the United States.
How long does will it take received my order?
All orders are fulfilled within 5-7 business days of placing the order. All orders are shipped via USPS or UPS. Shipment can take up to 7-10 days.
**If you refused to receive your package from USPS or if the package returns to us for any reason, your order will not be refunded. Once the package is received by our Returns Department, you will be notified by email with two options.
- Pay the actual postage cost to resend your package, which may be higher than the original shipping cost paid on the order, based on the package type, or
- Receive a store credit for the merchandise within the package. Your original shipping costs will not be included. SaseeChic does not issue refunds only store credits.
What if I enter the incorrect ship to address?
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
Entering a complete and accurate address is crucial to prompt delivery. Incomplete or incorrect addresses may cause days or weeks of delay or for your package to be delivered to the incorrect household. If an item is returned to SaseeChic due to an incomplete or incorrect shipping address, the Customer will be responsible for the re-shipping costs associated, based on the package type used. However, if a package is delivered incorrectly because of an incomplete or incorrect shipping address, the order is seen as delivered because it is delivered to the exact address provided to us during checkout, and it is not returned to us.
What if my parcel never shows delivered?
We ask that you contact us at the first sign of a delay or delivery problem. Once you’ve notified us, we ask that you patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can.
Email us at info@SaseeChic.com with your name and order number.
What happens if my package shows delivered but missing and/or stolen?
Unfortunately, we are not responsible for stolen and/or missing package(s), if shown delivered by carrier. The customer will be responsible for contacting the carrier for assistance of missing and/or stolen package(s).
Contact your local USPS Post Office for assistance with any delayed, missing/misplaced packages.
SaseeChic is NOT responsible for lost or stolen package(s).
What happens if I refused a package I ordered from SaseeChic?
If you refused to receive your package from USPS or if the package returns to us for any reason, your order will not be refunded. Once the package is received by our Returns Department, you will be notified by email with two options.
- Pay the actual postage cost to resend your package, which may be higher than the original shipping cost paid on the order, based on the package type, or
- Receive a store credit for the merchandise within the package. Your original shipping costs will not be included. SaseeChic does not issue refunds only store credits.
What happens if my order gets lost in transit to me?
SaseeChic is not responsible for lost packages due to the customer’s or USPS error. If USPS mishandles a package we ask that you contact us at the first sign of a delay or delivery problem. Contact your local USPS Post Office for assistance with any delayed, missing/misplaced packages.