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FAQ

How can I contact SaseeChic?

Feel free to contact us at info@SaseeChic.com, or by phone at 205.530.1997.  We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.  All phone calls are returned with 24 hours. 

Do I have to order online? 

Yes, as we are an online retailer you can only order online. 

How can I pay for my order? 

We accept (Visa, Visa Debit, MasterCard, and American Express), PayPal, Google Pay, and Apple Pay.

Is it safe to order online? 

You can be assured that shopping with SaseeChic is completely safe. 

How do I know that you have received my order? 

Once you've placed your order, you will receive a confirmation message and email, which will contain your order number. Please double check that you have entered your email address correctly. Once we process your order, you will receive an email with your USPS tracking information. 

Can I make changes to my order? 

Unfortunately, once you've placed your order, it is not possible to amend any details, as we have already started processing your order! 

Orders cannot be changed or updated once they are placed as they immediately start processing. If you'd like to add another item to your order, please place a new order for the item

Can I cancel my order? 

No, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it. 

Can I track my order? 

You will receive an email with your USPS tracking number and information. 

What should I do if I receive an incorrect or damaged item? 

Please open and inspect your order immediately upon delivery.

We're sorry to hear that you've received an incorrect or damaged item. Please send an email to info@SaseeChic.com with your order number. We will work with you to resolve this as soon as possible.

DELIVERIES

Where do you ship to? 

We ship in the United States and Canada.

How long does will it take received my order? 

All orders are shipped out within 3-5 business days of placing the order.  All orders are shipped via USPS.  Shipment can take up to 7-10 days.

**If you refused to receive your package from USPS or if the package returns to us for any reason, your order will not be refunded. Once the package is received by our Returns Department, you will be notified by email with two options.

  1. Pay the actual postage cost to resend your package, which may be higher than the original shipping cost paid on the order, based on the package type, or
  2. Receive a store credit for the merchandise within the package. Your original shipping costs will not be included. SaseeChic does not issue refunds only store credits.

What if I enter the incorrect ship to address?

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

Entering a complete and accurate address is crucial to prompt delivery. Incomplete or incorrect addresses may cause days or weeks of delay or for your package to be delivered to the incorrect household. If an item is returned to SaseeChic  due to an incomplete or incorrect shipping address, the Customer will be responsible for the re-shipping costs associated, based on the package type used. However, if a package is delivered incorrectly because of an incomplete or incorrect shipping address, the order is seen as delivered because it is delivered to the exact address provided to us during checkout, and it is not returned to us. 

 

What if my parcel does not arrive? 

We ask that you contact us at the first sign of a delay or delivery problem. Once you’ve notified us, we ask that you patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can.  Email us at info@SaseeChic.com with your name and order number or call us Monday-Friday from 8:00am-5:00pm CST (Central Standard Time) at 205-530-1997.

What happens if I refused a package I ordered from SaseeChic? 

If you refused to receive your package from USPS or if the package returns to us for any reason, your order will not be refunded. Once the package is received by our Returns Department, you will be notified by email with two options.

  1. Pay the actual postage cost to resend your package, which may be higher than the original shipping cost paid on the order, based on the package type, or
  2. Receive a store credit for the merchandise within the package. Your original shipping costs will not be included. SaseeChic does not issue refunds only store credits.

What happens if my order gets lost in transit to me? 

SaseeChic is not responsible for lost packages due to the customer’s or USPS error. If USPS mishandles a package we ask that you contact us at the first sign of a delay or delivery problem. Once you’ve notified us, we ask that you patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can.