Our Shipping Process:
Please allow 3-7 business days to process your order.
Where is my order coming from (can I pick it up)?:
We currently sell online only and do not have a show room, as such all orders are mailed out.
Where is my tracking information?:
Tracking e-mails are generated the day following shipment by close of business.
How long will my order take to reach me?:
Shipping typically takes 3-7 business days. Usually with the date shipped counting as day one (please note that it can take up to seven business days; the only guaranteed shipping time is through the purchase of expedited shipping).
Please verify and provide a secure ship to address. Once the order is shown as delivered, we are no longer responsible. Shipping costs cannot be refunded under any circumstance.
Can I cancel or make changes to my order?:
Orders are processed almost immediately after they are placed. Once an order has been placed it cannot be changed or canceled. No exceptions.
Orders are sent to the address provided exactly as it was entered. Please verify billing and shipping information prior to submitting your order. Packages returned due to failure to provide a correct or complete address will be resent after a new address is provided and shipping has been paid through PayPal. Failure to do so within one weeks time will result in order cancellation less the shipping costs as well as a 20% restocking fee.
International shipments are made on Thursdays only, tracking information will be sent out on Friday. Please take care to enter shipping information properly, as well as to select the proper shipping item amount in order to avoid shipping delays. Due to our high volume and constant inventory turnover International orders are final sale. All taxes, duties, and fees are the sole responsibility of the customer. No exceptions. For large orders, please contact us for shipping pricing. Please choose a secure ship to address, as one an item is shown as delivered, we are no longer responsible. Shipping costs cannot be refunded under any circumstance. International orders are contingent upon final shipping cost to us.
What is your return or exchange policy?
We do not offer returns; we offer store credit only. We gladly offer exchanges on non-clearance or on items that have not been discounted.
We are committed to bringing you the best apparel at the best prices while providing you with a great customer experience. As such, SaseeChic.com does not issue refunds, only store credit.
Should you find that you would like to exchange item please contact us to begin the exchange process.
- Please contact customer service, SaseeChicStore@gmail.com, within 24 hours of your order having been shown as delivered based on the time stamp on the tracking.
- Items must be mailed back (post marked) within the next two days after return approval. Items received with a postmark date past the mail back deadline may be refused and returned to sender.
Costs associated with shipping items back for exchange/store credit/new order are the sole responsibility of the buyer. We strongly advise you to use a traceable shipping method to protect and ensure your returned items reach us. We are not liable for lost returns. Packages sent back beyond the indicated postmark date will be refused and returned to sender (all cost associated with such actions will be the sole responsibility of the buyer).
- Items must be unworn, unwashed, and have all tags attached. Please take care when trying items on, as items damaged during try on are will not be accepted for exchange.
Please note that if there is any perfume, smoke, or any other odors on the returned item it will not be accepted and will be returned to you as we will be unable to issue an exchange or store credit.
All returns are processed as store credit only.
- Failure to follow the exchange process as outlined may result in our inability to process your return or the item(s) will be subject to a 20% restocking fee that will be deducted from an issued credit. Exchanges should not be sent with a signature confirmation. Such packages will be subject to the restocking fee.
- All purchases made with store credit or exchanges are final sale.
Please adhere to the above policy as we reserve the right to refuse an issued credit if packages are sent back to us outside the terms of our Exchange Policy.
We do not accept unapproved exchanges. Should you send an exchange that was not approved, it will be returned to you. Once you receive that package, should you choose to refuse it and send it back to us, such action signifies your agreement to forfeit the merchandise.
My Exchange was approved, now what?
Packages sent for exchange are processed within 72 business hours. You will be notified via e-mail once your exchange has been processed.
Store Credit Terms:
Issued store credits are redeemable at SaseeChic.com/store only. Please treat codes like cash. SaseeChic, LLC is not responsible for lost, stolen, or misplace codes. The code is good for one time use and must be used in its entirety before the inclusion of shipping and handling costs. Store credit cannot be used in conjunction with a discount or coupon code. This code is not redeemable for cash, able to be transferred, or the amount negotiable. All purchases made with a store credit are final.
For additional information please send us an e-mail at SaseeChicStore@gmail.com.
(If your concern is related to an order, please include your order number in your message)
Please allow up to 72 hours, for a reply.
Your purchase signifies agreement to these terms. Terms are subject to change.